Revenue & Reservations Trainee

During this internship you will work for the Sheraton Amsterdam Airport Hotel. The daily routine is very dynamic, in the morning you will be auditing financial figures, review our revenue management systems, create forecasts to inform stakeholders and extract and analyse data from the PMS system, in the afternoon you will assist in reservations with following up on traces calling guests, checking reservations booked by our Online third parties, processing no shows and cancellations, making sure each reservation is set up properly for easy check-in by our Front of house department. On a weekly bases you will review the business on the books and draw your findings. You will be working with different distribution channels and maintain these whereby decisions also need to be made on ad hoc bases. As a trainee you will be involved during the Sales Strategy and group strategy meetings (Strategy & Forecast), reservations meetings. Did you for example know that we have over 15 different segments? And that each segment has its own strategy? Within this traineeship we will give you a great exposure and will prepare you for a role within the world of Revenue & Reservations Management! | Job description : You assist the Director of Revenue Management and the Reservations Manager. You collect data and look at trends in the marketplace to ensure the right decisions are made in our price strategy, you help with forecasting based on these trends and on historical data, you help our reservation associates where needed in any of their daily tasks. You are in close contact with the teams of sales, events and online Marketing, to make sure the revenues are optimized. | Department : The team of Revenue & Reservations assures optimisation of the revenue streams within the hotel by analysing the situation of offer and demand on the marketplace constantly. This is done for rooms and other income revenues for the Sheraton Amsterdam Airport Hotel. To be able to maximize a close cooperation is needed with the teams of sales, events and online marketing. | Requirements : The revenue & reservations management trainee is eager to learn, has a passion for figures, is accurate with eye for details and can work under pressure. You are analytical, flexible and independent. You have knowledge of Microsoft Office and preferably our PMS system Opera and are fluent in English in word and writing. Experience in the Front Office department is absolutely to your advantage. | Location : Enjoy the convenience of working at The Sheraton Amsterdam Airport Hotel, the only hotel with direct access to the arrival and departure halls of the Amsterdam Airport Schiphol. It is easily accessible by car, train, or bus—and all public transit services are available next to the hotel. Much more than just an air terminal, Amsterdam Airport Schiphol offers a wide variety of entertainment and shopping possibilities. The hotel is within walking distance of Schiphol Plaza, a large shopping mall where you can shop 'till you drop, or relax in one of the many bars and restaurants. Or, perhaps you’ll enjoy watching the planes arrive and depart from the airport’s flight viewing terrace. The hotel is an ideal starting point for exploring the city centre of Amsterdam which is less than 20 minutes away by train. | Training : We provide a wide variety of online, classroom and on the job trainings to support your development. You will start your journey with an Introduction Day, a very informative and interactive day where you will learn everything about Marriott as a hotel chain and in particular the Sheraton brand. Next to that, you will attend the Discovery Day where you will learn more about the brand and Marriott Bonvoy, and you can share your experiences and feedback. After that, you will attend the Brand Service Culture Trainings where you will learn more about providing memorable service, service recovery, guest expectations and communication. | Benefits : We offer a great variety of trainings and guidance to make your internship a meaningful and educational experience. As an associate of the Sheraton Amsterdam Airport Hotel & Conference Center you can make use of the Explore rate, this is an associate rate for the different Marriott Hotels worldwide. Besides the reduced rate that the hotels offer on availability, you also receive 20% discount on all Food & Beverage!

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Dutch, English